Frequently Asked Questions (with Answers) about FireGirl Hot Sauce Catalog
Can I trust shopping with FireGirl Hot Sauce Catalog?
We have been doing business for over 10 years. The bulk of our customers are repeat customers. Plus we have taken all precautions to ensure that your private information is safe; we don't share it with anyone and financial data is regularly destroyed. We are PCI compliant. If you did like to see some excerpts of what our customers have said about us, check out this link: FireGirl Hot Sauce Catalog Customer Reviews.
If you still have some concerns, please feel free to contact us at Humans@HotSauceCatalog.com or callus at 800-296-9646 (toll free in USA) or 1-215-798-1003 (for non-USA calls). We are open from Monday to Friday, Eastern Standard Time.
- Can I order By Telephone?
- Yes. Please call 1-800-296-9646; You may get the voicemail - make life easy for yourself, leave a detailed message and we'll call you back! We're on Eastern Standard time, so leave your time zone, so we don't wake you!
- Something is wrong with my order (broken bottle, etc.)
- Much as we try to make sure every order is perfect, sometimes things do go wrong. Please email humans@HotSauceCatalog.com and tell her about it. We will replace any broken bottles, and will fix any errors.... we do ask however, to contact us within 2 days of recieving your order, so we may file the necessary insurance claims.
- Please call for wholesale inquiries. 1-800-296-9646. Or email firstname.lastname@example.org
- To Place an Order By Mail
- To place an order via the mail, send check or money order to our secure address below. With a credit card, you may also fax your order to 215-798-1004:
P.O. Box 1045
Huntingdon Valley, PA 19006
Make it Easy Tip: Pretend you are placing an order on line, enter the shipping info, print out the page, send it with your check!
- Shipping Costs
- We, at FireGirl Hot Sauce Catalog, have done our best to offer the most cost-effective, reliable and trackable shipping options to you.
If USPS offers $4.95 shipping, why am I paying so much? Boy, do we wish we could offer you that! We'd both win. Unfortunately USPS offers that for flat rate shipping box, that would barely contain my underwear...or a video cassette. USPS only offers two boxes that may fit 1-3 bottles (with the packaging material that would prevent breakage), unfortunately at a minimum cost of $10.35 to $13.95. Hence, we have decided to offer what we believe is the most cost-effective shipping option to you -- Fedex Ground for mainland USA.
The following shipping options are available for continental USA: Fed Ground, 3-Day, 2-Day, or Next Day - your choice. For APO/FPO, Alaska, Hawaii, Puerto Rico, and other US territories, we only offer U.S. Mail service. (Select APO/FPO Alaska Hawaii as shipping method.) International orders are sent via USPS Mail, but please check your country's import restrictions before ordering.
- Orders received by 10 am EST will, in most cases, be shipped within 48 hours. FireGirl ships Monday - Friday on all business days.
- We do not publish a catalog, but everything is located on the web site. If there's something in particular you're looking for, I can help you find it. Call us!
- Where can I buy this in my hometown?
- FireGirl does not have a retail location. However, we can ship most things to you the same or next business day. If you happen to be in our neck of the woods, feel free to place an order with "pickup" option in the shopping cart, we'll contact you to arrange for you to come by and pick up your order.
- Do you carry such and such sauce?
- FireGirl Hot Sauce Catalog does not carry that sauce, but I've tasted it, and I can recommend ... Or... I have not heard of it. Can you describe it? Maybe I can recommend a suitable substitute.
- How come I can only put one thing at a time in my shopping basket?
- You must have cookies turned on for the shopping cart features to work. If you prefer, you can place an order by fax: 215-798-1004, or by telephone: 800-296-9646.
- Your prices are too high
- FireGirl sincerely believes that its prices are fair, based on the philosophy that if you treat customers well, and offer quality goods and services at a reasonable profit, you will maintain a loyal customer base.
- Thanks for Shopping at
- FireGirl Hot Sauce Catalog
- 3103 Philmont Ave #107
- Huntingdon Valley, PA 19006
- 800-296-9646 (toll-free in USA)
- 215-798-1003 (for international calls)