Frequently Asked Questions (with Answers)

Order Specific

Can I order By Telephone?

Yes. Please call 1-800-296-9646; You may get the voicemail - make life easy for yourself, leave a detailed message and we'll call you back! We're on Eastern Standard time, so leave your time zone, so we don't wake you!

Something is wrong with my order (broken bottle, etc.)

Much as we try to make sure every order is perfect, sometimes things do go wrong. Please email humans@firegirl.com and tell her about it. She will replace any broken bottles, and will fix any errors.

Wholesale

Please call for wholesale inquiries. 1-800-296-9646. Or email humans@hotsaucecatalog.com

To Place an Order By Mail

To place an order via the mail, send check or money order to the address below. With a credit card, you may also fax your order to 215-798-1004:

FireGirl
P.O. Box 1045
Huntingdon Valley, PA 19006

Make it Easy Tip:  Pretend you are placing an order on line, enter the shipping info, print out the page, send it with your check!

Shipping

Shipping Costs

We, at FireGirl, have done our best to offer the most cost-effective, reliable and trackable shipping options to you.

If USPS offers $4.95 shipping, why am I paying so much? Boy, do we wish we could offer you that! We'd both win. Unfortunately USPS offers that for flat rate shipping box, that would barely contain my underwear...or a video cassette. USPS only offers two boxes that may fit 1-3 bottles (with the packaging material that would prevent breakage), unfortunately at a minimum cost of $10.35 to $13.95. Hence, we have decided to offer what we believe is the most cost-effective shipping option to you -- Fedex Ground for mainland USA.

The following shipping options are available for continental USA: Fed Ground, 3-Day, 2-Day, or Next Day - your choice. For APO/FPO, Alaska, Hawaii, Puerto Rico, and other US territories, we only offer U.S. Mail service. (Select APO/FPO Alaska Hawaii as shipping method.) International orders are sent via USPS Mail, but please check your country's import restrictions before ordering.

Orders received by 10 am EST will, in most cases, be shipped within 48 hours. FireGirl ships Monday - Friday on all business days.

General FireGirl

Catalogs

We do not publish a catalog, but everything is located on the web site. If there's something in particular you're looking for, I can help you find it.  Call us!

Where can I buy this in my hometown?

FireGirl does not have a retail location. However, we can ship most things to you the same or next business day.

Do you carry such and such sauce?

FireGirl does not carry that sauce, but I've tasted it, and I can recommend ... Or... I have not heard of it. Can you describe it? Maybe I can recommend a suitable substitute.

How come I can only put one thing at a time in my shopping basket?

You must have cookies turned on for the shopping cart features to work. If you prefer, you can place an order by fax: 215-798-1004, or by telephone: 800-296-9646.

Your prices are too high

FireGirl sincerely believes that its prices are fair, based on the philosophy that if you treat customers well, and offer quality goods and services at a reasonable profit, you will maintain a loyal customer base.